FAQs

Where are you located? 

We’re based in Perth, Western Australia.

Which areas do you cover? 

Hey, if you want to fly us to Italy for your dream Tuscan wedding, we’ll be there! But back in the real world, we cover most places within a two-hour drive from Perth. We can go even further than that, but please be aware that we charge by the kilometre for delivery. 

When do I need to book?

For balloons, preferably a couple of months before your event. We’re usually booked out that far in advance, but sometimes you can get lucky so it’s always good to ask! For a fully styled event, please contact us for a chat – every event is so different, so it’s definitely best if we speak first.

How much time do you need to prepare for an event?

Sorry to rely on the old “How long is a piece of string?” cliché, but it really does depend! For example, does anything need to be custom-made; do we need to order anything special; do we need to rely on any other suppliers etc? But speaking very generally, if you were after a simple balloon garland, and we were free on your chosen day, we’d need at least two weeks – it takes that long to get the balloons ordered and organised.

How many times do we meet up to discuss things before an event?

If we’re planning a wedding we always like to meet up with the bride or bridal couple, but for everything else the entire planning stage can be conducted over the phone and email – or we can chat on Zoom or FaceTime if you’d prefer a “face-to-face” meeting (well, kind of!). Even if we’re doing full event styling for a party, as long as you can provide plenty of photos and measurements of the venue, and general information about access (stairs, lifts, parking etc), we’ll be good to go!

How long does it take to set up an event?

When it comes to balloons, we generally prefer to make garlands on site. Depending on the size of your garland, we’ll need to arrive two or three hours before the event. But if you’re having multiple garlands or one huge creation, we might need to be there all day. Ditto full event styling – we like to leave plenty of time to ensure everything’s perfect.

Do I get to keep the balloons afterwards?

Yes! Once we set them up for you, they’re all yours. If you’ve hired any other items from us, we’ll pick them up after your event has concluded (usually the next day, but we always discuss this with you).

How long do balloons last?

They generally last for a good couple of weeks, but can last for months. Double-stuffed balloons definitely last longer, because they don’t deflate as easily or quickly. We once had a bride who sent us a photo of her balloons a full year after her wedding! Admittedly they were looking a little sad by that time, but they were still going!

Can I have a balloon garland outside?

Unfortunately, due to heat and wind, we can’t guarantee balloons outside at all – we always try to find alternative locations. We know it can be disappointing if you’ve got your heart set on an outside set up in an unprotected location, but it’s really not worth it. The sun oxidises the balloons so they change colours – definitely not what you want after spending all that time finding your perfect palette! The wind in Perth is also so strong sometimes it can “bounce” the balloons… causing them to pop if they touch surfaces like bricks etc. Inside is definitely best where balloons are concerned – but even then you have to be careful and strategic, which is why we like to get photos and discuss everything with you in detail.

How much do balloons cost?

Our balloon garlands cost $120 per metre, with a minimum of 2.5 metres. Our garlands are quite wide, so you’ll get lots of balloons in every metre (at a rough guess, around 50-100 per metre, depending on the different sizes of balloons). The cost includes set-up time (which can be anything from two hours to all day), but not the delivery fee, which is roughly $1 per kilometre to get to and from your venue.

You can view our full pricing list here.

Do you offer any discount codes? 

We don’t offer actual codes, but we do give a 10% discount to our lovely repeat customers. We also like to throw in a few little extra surprises as well, but as they’re surprises we can’t tell you what they are! Just know, we want you to be delighted, so we always go above and beyond.

Do you offer payment plans?

Not yet! But we’re thinking of offering Afterpay in 2022, so please let us know if you’re interested.

What if you don’t have everything I need for my party?

If we don’t have something, we can source it for you. We work with the best vendors around Perth, and can organise everything from signage and flowers to furniture hire and just about anything you have your heart set on. If you’re after a special cake, grazing tables or other types of catering we can also recommend some of our favourite suppliers. However, we don’t organise food for clients – experience has taught us that it’s much easier, safer and cost-effective for you to deal with them direct!

What happens if I don’t like what you create for me?

Thankfully, that’s never happened! We provide comprehensive details about everything before your special event, so you can be sure you’re getting exactly what you want. And because we do the set up, it means we’re there on site on the day, so we can answer any questions and do any last-minute tweaks. We’re not happy until you are! Please click here to read some of our reviews from former customers. 

Is there anything else you think I should know?

Just that we absolutely love what we do, and genuinely want to help make your special celebration beautiful, memorable and stress-free. We’re happy to answer any other questions we haven’t answered here, and are always here to help.